Holding a patient’s hand before a procedure. Listening to their concerns with empathy. Comforting a frightened child. These are the qualities UNC Physicians Network seeks in their nurses. As one of our trusted nurses, you’ll help men and women get back on their feet while bringing them peace of mind. UNC Physicians Network nursing department is as much about kindness and caring for the whole person as it is about medical and technical knowledge.
- Job Type: Day Shifts, Night Shifts, Per Diem
- Job Level: Entry, Mid, Senior
What do we look for in a Nurse at UNC Physicians Network? Below are candidate traits that encompass the Empathy and Expertise needed to provide the exceptional care our patients deserve.
- Good listener
- Relationship expertise
- Team player
UNC really promotes being part of a team and they back it up by offering courses and classes for their employees to learn how to collaborate.
Ashley McQueen, RN Clinical Coordinator
Insurance (Medical, Dental, Vision)
Vision and Dental insurance is available for employees through the North Carolina Flexible Benefits Program (NC Flex). Different families and individuals have different needs when it comes to health insurance. We offer three different levels of coverage to meet employees' personal needs.
Employees can feel secure in their future with a 403b account option. A 403b account functions like a 401k, but is offered by non-profit, religious, and government organizations.
We're aware of employees’ needs for time off from work, whether for planned rest and recreation, personal illness, or emergencies, and the importance of income continuation during those times.
Life & Disability Insurance
Employees have a variety of options for life insurance and accidental death and disability insurance.
POSITION: REGISTERED NURSE- MEDICAL OFFICE- TRIAGE
The duties and responsibilities of the medical office Triage RN include:
Maintains compliance with organizational policies and procedures.
Demonstrates competence in patient care skills within the scope of practice for the Registered Nurse.
Under the Direct supervision of the Clinical Nurse Manager , the telephone triage RN, will perform nursing assessments, collaborate with staff and providers , and provide quality patient care in compliance with local, state and federal regulation standards.
ESSENTIAL FUNCTIONS: 1.) Monitors and responds to triage calls on the telephone between the hours of 0830 - 1730. 2.) Perform patient assessments over the telephone and provides the proper treatment plan utilizing the established “Telephone Triage Protocol” book. 3.) Utilizes EHR (EPIC) to document clinical decision-making. 4.) Schedules patients for provider visits. 5.) Provides accurate information to home health care agencies, healthcare organizations and pharmacies. 6.) Works the prescription refill in basket. 7.) Works both incoming calls and out bound calls. 8.) Serves as a daily resource & provides guidance to the other nurses in the message center. 9.) Works the Prior Authorization in basket as needed. 10.) Takes part in the emergency plan of the practice. 11. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedure.
12.) Participates in unit based performance improvement activities.
Demonstrates good customer service skills when interacting with patients, families, and visitors.
13.) Exhibits effective communication and team work.
EDUCATION AND EXPERIENCE:
Diploma, Associate Degree (ADN) or Bachelors Degree (BSN) from an accredited school of Nursing.
Current NC RN License required
Current BCLS required
Minimum of three years’ experience in direct patient care, preferably in an ambulatory care setting highly preferred.
Primary Location: Raleigh, North Carolina, United States
Department: UPN1-60110-UNCPN WAKEFIELD FAMILY PRAC
Shift: Day Job